Eng. Daniel Ng’ang’a has spent over 20 years designing, developing, and managing utilities across Kenya’s major towns. Most of this journey has been at Murang’a Urban Water and Sanitation Company (MUWASCO) where he serves as the pioneer Managing Director.
MUWASCO serves more than 175,000 residents in a town that is rapidly evolving into a county headquarters. Manual processes slow them down, costing them revenue, visibility, and public trust. This realization drove their digital transformation.
According to Eng. Ng’ang’a, the results speak for itself. At Murang’a Water, they have reduced Non-Revenue Water from 58 percent to 24 percent over three years. This translates to water kept in the system, revenue recovered for reinvestment and public trust that has gradually been rebuilt.
Digitalisation turns raw data into predictive, prescriptive actions. This is not merely about converting paper records to digital formats, it is about elevating information into actionable intelligence.
“Across Africa, a decisive shift toward what I call the “Smart Water Journey” is now taking shape. At Murang’a, we built GIS-enabled asset maps to understand our network. We deployed IoT sensors for real-time monitoring of pressure, flow, and tank levels. We launched customer self-service applications on mobile platforms. We installed low-cost smart meters to extend visibility to the customer edge. Guided by the International Water Association’s leadership on non-revenue water reduction, we now make data-driven strategic decisions. The result is a more transparent, efficient, and resilient utility,” he notes.
From Data to Decision: Embracing digital technologies improved water services
Eng. Daniel Ng’ang’a has spent over 20 years designing, developing, and managing utilities across Kenya’s major towns. Most of this journey has been at Murang’a Urban Water and Sanitation Company (MUWASCO) where he serves as the pioneer Managing Director.
MUWASCO serves more than 175,000 residents in a town that is rapidly evolving into a county headquarters. Manual processes slow them down, costing them revenue, visibility, and public trust. This realization drove their digital transformation.
According to Eng. Ng’ang’a, the results speak for itself. At Murang’a Water, they have reduced Non-Revenue Water from 58 percent to 24 percent over three years. This translates to water kept in the system, revenue recovered for reinvestment and public trust that has gradually been rebuilt.
Digitalisation turns raw data into predictive, prescriptive actions. This is not merely about converting paper records to digital formats, it is about elevating information into actionable intelligence.
“Across Africa, a decisive shift toward what I call the “Smart Water Journey” is now taking shape. At Murang’a, we built GIS-enabled asset maps to understand our network. We deployed IoT sensors for real-time monitoring of pressure, flow, and tank levels. We launched customer self-service applications on mobile platforms. We installed low-cost smart meters to extend visibility to the customer edge. Guided by the International Water Association’s leadership on non-revenue water reduction, we now make data-driven strategic decisions. The result is a more transparent, efficient, and resilient utility,” he notes.
Read Eng. Ng’ang’a’s full article here
https://www.iwa-network.org/blogs/from-data-to-decision-embracing-digital-technologies-improved-water-services?fbclid=IwY2xjawR8Q-RleHRuA2FlbQIxMABicmlkETFUak9nT01wNjl2ZkVhVXdZc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHk5j4_P6LDjL_fVPs9RIsngDwSKjIcbWl6Ru1Kq5o4lLGks48gzJUgv7TxVV_aem_q27bjUogsrdSG03oUaSByQ
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